When placing an order, You confirm that You have read, understood and accepted these following policies.

Refunds and Exchanges 

All our non-waterproof products are 2-year-guarantee as standard. Due to all of our products are custom-made, we ONLY accept refund and exchanges for faulty products. We will make every effort to resolve issues and replace or offer full refund the product. PageNeon has the sole discretion to decide the final resolution for defective products on a case-by-case basis. 

  • Before shipping to customers, all custom led neon signs have been completed and passed the final quality check. They are meticulously handcrafted to satisfy the unique requirements of each customer. As a result, your custom led neon signs product may not 100% match the images on the website. However, each finished handmade product is unique and is a work of art that our highly skill artists make with all their heart.
  • Due to lighting effects, the color of the custom led neon signs on our website may be slightly different. 

If your item is damaged or defective, please contact immediately our customer support via email support@pageneon.com and attach video and product photos within 7 days of receipt. Within 24 hours of receiving your email, we will negotiate a follow-up decision (replacement or full refund) and respond to it.

If the replacement is approved, PageNeon will start manufacturing and shipping the replacement as soon as possible. Once your new order is shipped, we will send you the tracking number.

If the full refund is approved, we will process the refund to your credit card or original payment method within 7 days.

Late or Missing Refunds 

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time (1-7 business days) before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@pageneon.com

If you have any questions regarding our Refunds and Returns Policy, please contact our customer care department at support@pageneon.com

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