FAQs

Our strong team is a combination of expert advice, in-house designers, sales and support staff, so we know accurate answers for your queries . We hope you'll find the answers for your concern on this page, because we summarize frequently asked questions about our signs, design process, manufacturing, shipping, returns and more.
Please have a look through the FQAs below before contacting us if you still need any assistance.

About PageNeon’s Design

1. What color can I choose?

Our neon signs are available in a total of 11 colors (click the color tab) to choose from. We can also offer a color change option for certain types of signs. Please request a specific quote for this.

2. What Fonts Do You Offer?

PageNeon can work with almost any font including cursive fonts, block fonts or double-lined fonts. On our custom neon sign maker, you can choose from a dozen various fonts or you can email us an image with your preferred font. Our designers will create a mock-up for you to ensure the neon light design fulfills your expectations.

3. How do I design my own custom Neon?

On our website, you can easily design your own neon by typing in your text & choosing from a range of fonts & colors. You can also choose the size and acrylic backboard shape and prices appear instantly!
You can create your own neon at an online LED neon sign maker here

4. How Much Does A Custom Sign Cost?

You may be surprised that it’s not as high as you think. Our custom-made neon signs are very reasonably priced. Sign costs vary depending on sign size and design complexity. Use the custom product page to get a price, or email our team at support@pageneon.com.

About PageNeon’s Product

5. Do You Offer Outdoor Neon Signs?

The answer is absolutely YES, we can produce waterproof versions for outdoor events and outdoor permanent installation. Please specify your application when you submit your custom order inquiry or choose it directly on our custom sign product page.

6. Do You Offer A Warranty?

We offer a 12-month guarantee on materials and workmanship on all of our neon signs. However, this does not extend to any damage that may occur as a result of incorrect installation or physical damage during usage.

7. How Do I Install It In My Room?

Our Neon signs are super easy to install. You can easily use great installation ideas as follows:

• Mount to the wall: You can simply mount neon sign on the wall by yourself because we provide a free mounting kit or adhesive pads (optional) in each package. 
• Hanging: You can also hang your neon sign from any place. Just let us know your preference and we will pre-drill the support accordingly.

8. How To Check If My Sign Is Working Properly?

Step 1: Plug in the neon sign (Power: 100-220V-50/60HZ) and check if the light is on.

Step 2: Remote Dimmer Check-up:

Depending on the order, your neon package will have a dimmer or a remote control.

• With dimmer/remote: You can adjust brightness and switch between different flashing modes of the neon sign.
• If your dimmer/remote doesn’t work, please contact us via support@pageneon.com for a replacement.

9. What To Do If My Sign Is Not Working?

Step 1: Power Supply Check-up:
A small light on the power supply will light up if the power supply is working properly.

Step 2: Led controller Check-up:
Remove the led controller (between the sign and the power supply), then connect the power supply to the neon sign directly. Normal light means your led controller is broken.

Step 3: Contact us
Please contact us immediately via email support@pageneon.com:

• If any part of your neon sign is damaged (led strip, led controller, remote control, power supply, dimmer, etc.)
• If the product is still within the warranty period, we will immediately send you a replacement.
• If the product is no longer within the warranty period, we will try our best to assist you in purchasing a replacement part.

Note: Please provide clear pictures or videos of your inspection process so we can offer the best solution.

About Payment & Shipping

10. Do You Ship Overseas?

YES! We can ship almost all over the world except some countries on this list. 

11. How Long Does The Shipping Take?

Orders for the US normally take 7-10 Business Days while orders form other countries take 10-12 Business Days. In our production facility, every order is handcrafted with the utmost care and attention to detail.

Standard shipping: Shipping times refer to time in transit after the piece completes production and leaves our factory. When your piece ships, you will receive a tracking number.

For more information, please visit our Shipping Policy.

12. Why Has The Tracking Status Not Been Updated? What Should I Do?

Tracking information may not be updated immediately for some reasons, including:

• The tracking number has just been created. Your tracking number may not be updated after it has been sent out for up to 7 business days, due to delays between the scanning process and website updates.
• The package may not be scanned until it gets to the regional hub near the destination.
• The package is in transit between the origin and the destination country. Once the package leaves the origin country the tracking information will not be updated until it reaches the destination country.
• The package arrived at the destination country. When shipping packages overseas, the tracking link will stop updating after the shipment reaches your country (destination), but this has no impact on the delivery process.

However, if your tracking status has not been updated for over 10 business days, please contact us so that we can help you right away.

13. What Method Of Payments Do You Accept?

We accept most online payment methods that are widely used all over the world – Visa, MasterCard, PayPal, and others. Once you have approved a design, you will receive an email with an invoice that can be paid via PayPal or a credit card.  Your sign will enter production once the payment has been received.

14. What are the shipping costs?

PageNeon offers a free Standard Shipping option:

• For orders from The United States: Free Shipping
• For orders from other countries: $19.99

We also offer a Rush Order option with super fast delivery: $99.99

OTHERS

15. Can I Cancel My Order?

We apologize that we can only accept the cancellations within 3 hours of your order being placed, as most of our products are customized and your order will be automatically transferred to our manufacturing factory to ensure customers can receive the finished product as soon as possible. So, before making a payment, please double check your order.

16. Can I Return My Product?

In case your product is faulty, we are happy to refund or exchange it for you; you can even opt for a full refund. All our pieces are made by hand to order. And all pieces are one-off made-to-order. All sales are final.

If you need to return any faulty product, please send us a short video of your sign along with some still photographs at support@pageneon.com. Please note that for speedy resolution, we require both photos as well as a video of the product fault area.

PageNeon has the sole discretion for a case-by-case final resolution for defective products.
View our Return and Refund Policy 

17. How Long Do Neon Signs Last?

Our main target is that it builds trust with our customers. An average lifespan for one of our LED Neon sign is approximately 50,000 hours of constant usage. Because we use the best LEDs on the market, our products have a longer lifespan than those of our competitors.

18. I’ve Got Another Question!

If you have a question we didn’t cover here, please don’t hesitate to contact us at support@pageneon.com or You can also reach us on our contact us page.